Staff

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Please note that all positions are on a purely volunteer basis, thus are unpaid and the majority of work will be take-home. We are all volunteers who share a collective passion for putting together an event for fans by fans.

Additionally, to be eligible for SMASH! Staff you must be at least 18 years old. All roles are interstate, unless explicitly stated otherwise on the role’s page.

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Production

The SMASH! Production Department is responsible for planning, coordinating, and executing the logistical & technical aspects of all stages at SMASH!. We ensure the stages run smoothly and successfully. We work closely with the Programming and Guests Departments who are responsible for the content, and with the Operations Department who are responsible for the holistic logistics and safety of the convention in its entirety.

Stage Assistant

Embark on an exhilarating journey as a Stage Assistant, diving into the heart of stage management in either Front of House or Back of House! As a pivotal support figure behind the scenes, you’ll play a crucial role in ensuring the smooth execution of stage activities.

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Stage Tech Coordinator

Join our vibrant Production team as a Stage Tech Coordinator, shaping unforgettable audio and visual experiences! Collaborate closely with Stage Managers and Technical Operators to enhance our stages to elevate the impact of our events.

Your role involves meticulous attention to detail and effective communication, leading sound, lighting, media content, and live camera cues to make events engaging and aesthetically pleasing. From straightforward Q&A panel setups to sophisticated VIP guest performances and live virtual guest dial-in interactives, this role offers excitement for candidates with diverse AV experience levels and a passion for technology learning and growth!

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MC & Translators Coordinator OTD

Join the role of MC/Translator Coordinator and become the anchor ensuring seamless transitions and on-stage brilliance! Your primary responsibility? Safeguarding the movement and coordination of our MCs or translators between stages, ensuring punctuality and familiarity with event protocols.

 

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Sales & Partnerships

Sales and Partnership (S&P) is where relationships with exhibitors and sponsors are forged and maintained. Our mission is to create a captivating experience for attendees by working closely with businesses interested in being part of SMASH!. As a member of S&P, you’ll be at the forefront of fostering strong connections, ensuring exhibitors and sponsors feel valued and supported throughout their journey with us. Your role will encompass diverse responsibilities, including approaching businesses for exhibition and sponsorship opportunities, collaborating with exhibitors and artists throughout the year, and coordinating closely with various departments within SMASH!.

Merchandise Coordinator

Create memories, build our brand, and rep that drip as part of the SMASH! Official Merchandise Team. If you’ve got ideas, have an eye for merchandise and fashion, or just want to spread the love of SMASH!, we want to hear from you. 

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Account Coordinator

As the Account Coordinator at SMASH!, you’ll be at the heart of our exhibitors’ and sponsors’ world! Nurturing existing relationships and fostering account growth will be your mission. With a touch of personalised service, you’ll team up with our Account Managers to create memorable experiences for our partners. 

Join us on this exciting anime adventure and make SMASH! an unforgettable success! Embrace the spirit of Japanese pop-culture and apply now to be a part of the magic at SMASH! Let’s make it a phenomenal journey together!

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Business Development Manager

As the SMASH! Business Development Manager, you’ll be the ultimate connector and master of bringing in new business. You’ll be like the superhero of sales, swooping in to save the day with your charm, charisma, and savvy business skills. You’ll be responsible for identifying new opportunities, building relationships with key partners, and working closely with different departments at SMASH! to meet their wants and needs. So get ready, put on your cape, and apply to be our brand new SMASH! Business Development Manager.

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Creative

Creative is where the visual magic happens for SMASH! and works closely with the Marketing, IT and People & Culture teams. Primary responsibilities will include developing and maintaining consistency in visual images across all of SMASH!’s website, social media platforms, marketing materials, and other internal design requests. You will be able to showcase your creative skills and gain hands-on experience with a large scale event.

Video Editor

As a video editor you are responsible for delivering edited completed video content which would be used for marketing/sponsorship across the year. This may include content that will be published on SMASH! Social media platforms including Youtube, Facebook video, and Instagram Reels/IGTV, as well as the SMASH! Website and any third party collaborations.

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Media Team Leader

As our Media Team Leader you will be responsible for overseeing the logistical aspects of all media-related production while also playing a key role in establishing good communication within the team at SMASH!. You are someone with a great understanding of the on-set production process including photography skills and hardware knowledge.

Some projects you will oversee include: on the day Photography and Videography, SMASH! hype videos, SMASH! TV, Merchandise Photoshoots and website content.

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Director of Photography

As our Director of Photography (DoP), you will be responsible for ensuring that every shot captured by the team meets our standards of quality. You possess a deep understanding of photography and a keen eye for composition, allowing you to flag any photos that do not meet quality standards. You will also be working closely with the Media Production Manager to discuss any special camera or lighting requirements and are expected to be on set during production.

Projects you will oversee include: on the day Photography and Videography, SMASH! hype videos, SMASH! TV, Merchandise Photoshoots and website content. 

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SMASH! Photographer

As a SMASH! Photographer, you will be responsible for creating high-quality visual content that supports our marketing, branding, and communication efforts. Your primary focus will be to capture compelling images that convey our company’s story, products, services, and culture. You will collaborate closely with our Director of Photography (DoP) to ensure that our visual content aligns with our brand identity and objectives.

Projects you will be involved in include: Merchandise Photoshoots and website content.

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SMASH! Videographer

As a SMASH! Videographer, you will be responsible for creating high-quality visual content that supports our marketing, branding, and communication efforts. Your primary focus will be to capture compelling images that convey our SMASH!’s story, products, services, and culture. You will collaborate closely with our Director of Photography (DoP) to ensure that our visual content aligns with our brand identity and objectives.

Projects you will be involved in include: SMASH! hype videos, SMASH! TV.

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3D Animator

As a 3D Animator you are responsible for bringing to life the SMASH Mascots Skadi and Cyrus and other characters in animated projects. They will be used for marketing/sponsorship across the year. Additionally working to maintain technical and creative requirements for the animation as required by the Creative Director. Content that will be published will be on SMASH! social media platforms including Youtube, Facebook video, and Instagram Reels/IGTV, as well as the SMASH! website and any third party collaborations.

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Creative Content Design Lead

As a Creative Content Design Lead you are responsible for managing the Art & Design sub-department, made up of Graphic Designers, Motion Graphic Designers and Illustrators.

Your duties will be coordinating the team and assessing the content briefs for  marketing/sponsorship collateral across the year. This includes content that will be published on SMASH! social media platforms including Youtube, Facebook video, and Instagram Reels/IGTV, as well as the SMASH! website and any third party collaborations.

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3D Generalist

As a 3D Generalist you are responsible for working on 3D art and animation projects which would be used for marketing/sponsorship across the year. This may include content that will be published on SMASH! social media platforms including Youtube, Facebook video, and Instagram Reels/IGTV, as well as the SMASH! website and any third party collaborations.

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CG Supervisor

As a CG Supervisor you are responsible for working on 3D art and animation projects which would be used for marketing/sponsorship across the year. This may include content that will be published on SMASH! social media platforms including Youtube, Facebook video, and Instagram Reels/IGTV, as well as the SMASH! website and any third party collaborations.

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People & Culture

Department of People and Culture (DPC) is responsible for looking after volunteers’ wellbeing at SMASH! – from the Staff to the Crew. The department consists of the following sub-departments – Staff Support, Crew Support and Community Engagement.

Staff is responsible for providing timely recruitment support to our Departments in search for on-going volunteer champions known as Staff, as well as supporting our Staff throughout their journey with SMASH!. Crew is responsible for searching for our conventionConvention day support champions known as Crew, as well as kicking off training and social events for our Crew team. Community engagement is responsible for developing solutions to engage with the wider community to promote SMASH!’s values. This role is pivotal to develop training and looking after the community within SMASH!.

Together, the department plays a vital part in managing human resources for SMASH! by providing support and advice, facilitating training, and monitoring the wellbeing of all of SMASH!’s volunteers.

 

Staff Coordinator

As a Staff Coordinator, you will be a core part of SMASH!’s Staff team. Your responsibilities include, but are not limited to: staff recruitment, engagement, training, and accurate record keeping.

You will bring essential support and assistance to the Head of Staff within the Department of People and Culture in acquiring, developing, retaining volunteers as well as maintaining up-to-date information of our staff. You will also be working closely with the Staff Support team and Crew Coordinators.

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Marketing

Marketing department is responsible for driving revenue for SMASH! by finding an audience for our event and selling tickets to them. We maintain the social media platforms, emails, and the website content by planning and implementing digital campaigns and copywriting. We also liaise with external stakeholders to organise online competitions, pop-up booths, and events.

We’re always looking for creative and self-motivated volunteers to help us create the best SMASH! con. If you’re looking for a career in marketing, joining the SMASH! Marketing team is a great stepping stone to gain real-world experience and advance your career!

Our main responsibilities include:

  • Tracking, forecasting and promoting ticket sales regularly
  • Consulting on ticket pricing strategy
  • Delivering on regular ticket sales targets
  • Creating advertising and promotional campaigns to grow audience and converting existing audience to buyers
  • Developing and managing a loyal community and adding value for existing audience
  • Managing website and email updates to provide current information
  • Promoting event content and information from other departments to further above goals
There are currently no positions in the Marketing department.

Accounting and Analytics

Accounting and Analytics (AA) team is a support driven department responsible for tracking and facilitating all revenue/expenditure before, during and after the convention as well as predicting and analysing any audience and business trends. By preparing data-driven insights and up-to-date reporting, the AA department aims to drive direction and clarity for SMASH! in both the present and future.

There are currently no positions in the Accounting and Analytics department.

Attendee Experience

Attendee Experience is the foremost department within SMASH!, assisting with the planning and development of ticketing systems and convention wayfinding, as well as providing customer service and problem solving for our customers and ticket holders.

There are currently no positions in the Attendee Experience department.

Guests

The Guest Department manages all VIP Guests that SMASH! brings to the event throughout the convention weekend as well as preparing for their arrival, and departure. We also cater to the needs of all VIP Guests, including scheduling, logistics, briefing of events they attend, and act as the general liaison between the VIP Guests and the rest of SMASH! – “by fans for fans”.

Guests Logistics Coordinator

As the Guest Logistics Coordinator you will manage the pre-event planning, operation of, and logistics of the Guest department during the event. You will ensure that all required items (e.g. signage, items needed for guest panels) are available during the event as well as work with the SMASH!  As a Guest Logistics Coordinator, you must comply with our code of conduct and guest-related regulations e.g. confidentiality.

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Guest Logistics & Signings Coordinator

As the Guests Logistics & Signings Coordinator, you will be assisting the Guests Director and Assistant Director with signing line planning and management. Prior to the convention you will also be assisting in any bookings required for guests. During the convention you will be focusing on management of the signing area, making sure that guests are comfortable and catered for, and that attendees are managed according to the planned signing line scheme.

 

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Programming

Programming is one of the largest departments in SMASH! as they manage the curation, planning, and coordination of all our exciting activities and content. From planning new events to creating the programming schedule for the event days, the programming teams play a crucial role to ensure that the SMASH! weekend schedules run successfully and that attendees have awesome things to do.

Our department consists of several teams which include Arts & Crafts,  Cosplay, Competitions & Programming Guests, Culture, Gaming, Karaoke, Fan Fiction, Itasha, Maid Cafe, Performances, Panels & Workshops, TCG (Trading Card Games), and Trivia. Each department has at least one Coordinator and an Assistant.

  • Art & Crafts
  • BJD (Ball-Jointed Dolls)
  • Cosplay
  • Competitions & Programming Guests
  • Culture
  • Gaming
  • Karaoke
  • Fan Fiction
  • Itasha
  • Maid Cafe
  • Performances
  • Panel & Workshops
  • TCG (Trading Card Games)
  • Trivia

Performances Assistant

The Performances Assistant works alongside the Performances Coordinator on the Performances stage in creating a fun and vibrant stage for idols, bands and dance groups to showcase their talents and skills, and putting on a great show for the attendees at SMASH!!

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Trivia Assistant

As a Trivia Assistant, you will be responsible for preparing and implementing various trivia events within SMASH!, creating and submitting proposals, training of volunteers and assisting the Coordinator. 

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IT

IT is responsible for all the technical issues and matters prior, during, and after the SMASH! convention. Our responsibilities range from managing the internal background and software of the SMASH! website, to on-the-day technical exercises and duties. SMASH! has a number of systems that help make the convention the great success that it is, many of the which have been developed in-house. The IT infrastructure that we manage is the backbone of the convention, as all departments rely on the systems running smoothly and without delay or fault.

The IT department has a flat management structure with all members reporting directly to the IT Director and advising them of the best possible solutions to meet requirements and achieve goals. The team also employs a principle of “You can ask anyone anything anytime for any reason”, meaning no-one can stop you from asking hard and important questions and suggesting new ideas. SMASH! IT is a collaborative environment where all team members are part of developing projects and direction within the department.

Systems Administrator

As a System Administrator, you will be responsible for ensuring smooth and reliable functionality of our servers, services and networks throughout the year, and for configuration and monitoring of services and networks required during the convention itself.

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Software Engineer

As a Software Engineer, you will be responsible for writing web-based and client-based application software, ensuring the IT systems and SMASH! website are fully functional, bug free, and easy to navigate behind-the-scenes.

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