Please note that all positions are on a purely volunteer basis, thus are unpaid and the majority of work will be take-home. We are all volunteers who share a collective passion for putting together an event for fans by fans.
Additionally, to be eligible for SMASH! Staff you must be at least 18 years old. All roles are interstate, unless explicitly stated otherwise on the role’s page.
The SMASH! Production Department is responsible for planning, coordinating, and executing the logistical & technical aspects of all stages at SMASH!. We ensure the stages run smoothly and successfully. We work closely with the Programming and Guests Departments who are responsible for the content, and with the Operations Department who are responsible for the holistic logistics and safety of the convention in its entirety.
Step into the role of Stage Manager and lead the heartbeat of our events! Your focus? Creating unforgettable stage experiences by orchestrating seamless logistics and fostering stellar communication among stakeholders. Accountable for the success of stage operations, your leadership ensures a stage where performers shine, guests delight, and operations run like clockwork.
Embark on an exhilarating journey as a Stage Assistant, diving into the heart of stage management in either Front of House or Back of House! As a pivotal support figure behind the scenes, you’ll play a crucial role in ensuring the smooth execution of stage activities.
Stage Tech Coordinator
Join our vibrant Production team as a Stage Tech Coordinator, shaping unforgettable audio and visual experiences! Collaborate closely with Stage Managers and Technical Operators to enhance our stages to elevate the impact of our events.
Your role involves meticulous attention to detail and effective communication, leading sound, lighting, media content, and live camera cues to make events engaging and aesthetically pleasing. From straightforward Q&A panel setups to sophisticated VIP guest performances and live virtual guest dial-in interactives, this role offers excitement for candidates with diverse AV experience levels and a passion for technology learning and growth!
MC & Translators Coordinator OTD
Join the role of MC/Translator Coordinator and become the anchor ensuring seamless transitions and on-stage brilliance! Your primary responsibility? Safeguarding the movement and coordination of our MCs or translators between stages, ensuring punctuality and familiarity with event protocols.
Sales & Partnerships
Sales and Partnership (S&P) is where relationships with exhibitors and sponsors are forged and maintained. Our mission is to create a captivating experience for attendees by working closely with businesses interested in being part of SMASH!. As a member of S&P, you’ll be at the forefront of fostering strong connections, ensuring exhibitors and sponsors feel valued and supported throughout their journey with us. Your role will encompass diverse responsibilities, including approaching businesses for exhibition and sponsorship opportunities, collaborating with exhibitors and artists throughout the year, and coordinating closely with various departments within SMASH!.
Create memories, build our brand, and rep that drip as part of the SMASH! Official Merchandise Team. If you’ve got ideas, have an eye for merchandise and fashion, or just want to spread the love of SMASH!, we want to hear from you.
Account Coordinator (Artist Market)
As the Account Coordinator at SMASH!, you’ll be at the heart of our exhibitors’ and sponsors’ world! Nurturing existing relationships and fostering account growth will be your mission. With a touch of personalised service, you’ll team up with our Account Managers to create memorable experiences for our partners.
Join us on this exciting anime adventure and make SMASH! an unforgettable success! Embrace the spirit of Japanese pop-culture and apply now to be a part of the magic at SMASH! Let’s make it a phenomenal journey together!
Business Development Manager
As the SMASH! Business Development Manager, you’ll be the ultimate connector and master of bringing in new business. You’ll be like the superhero of sales, swooping in to save the day with your charm, charisma, and savvy business skills. You’ll be responsible for identifying new opportunities, building relationships with key partners, and working closely with different departments at SMASH! to meet their wants and needs. So get ready, put on your cape, and apply to be our brand new SMASH! Business Development Manager.
The Executive Management department is responsible for the high level management of all departments and all convention related matters liaising between the SMASH! Board and internal and external stakeholders in events prior to, during and post the convention. This includes providing support and direction towards management team and staff while taking instructions from the SMASH! Board.
Creative is where the visual magic happens for SMASH! and works closely with the Marketing, IT and People & Culture teams. Primary responsibilities will include developing and maintaining consistency in visual images across all of SMASH!’s website, social media platforms, marketing materials, and other internal design requests. You will be able to showcase your creative skills and gain hands-on experience with a large scale event.
As a video editor you are responsible for delivering edited completed video content which would be used for marketing/sponsorship across the year. This may include content that will be published on SMASH! Social media platforms including Youtube, Facebook video, and Instagram Reels/IGTV, as well as the SMASH! Website and any third party collaborations.
Media Team Leader
As our Media Team Leader you will be responsible for overseeing the logistical aspects of all media-related production while also playing a key role in establishing good communication within the team at SMASH!. You are someone with a great understanding of the on-set production process including photography skills and hardware knowledge.
Some projects you will oversee include: on the day Photography and Videography, SMASH! hype videos, SMASH! TV, Merchandise Photoshoots and website content.
Director of Photography
As our Director of Photography (DoP), you will be responsible for ensuring that every shot captured by the team meets our standards of quality. You possess a deep understanding of photography and a keen eye for composition, allowing you to flag any photos that do not meet quality standards. You will also be working closely with the Media Production Manager to discuss any special camera or lighting requirements and are expected to be on set during production.
Projects you will oversee include: on the day Photography and Videography, SMASH! hype videos, SMASH! TV, Merchandise Photoshoots and website content.
As a SMASH! Photographer, you will be responsible for creating high-quality visual content that supports our marketing, branding, and communication efforts. Your primary focus will be to capture compelling images that convey our company’s story, products, services, and culture. You will collaborate closely with our Director of Photography (DoP) to ensure that our visual content aligns with our brand identity and objectives.
Projects you will be involved in include: Merchandise Photoshoots and website content.
As a SMASH! Videographer, you will be responsible for creating high-quality visual content that supports our marketing, branding, and communication efforts. Your primary focus will be to capture compelling images that convey our SMASH!’s story, products, services, and culture. You will collaborate closely with our Director of Photography (DoP) to ensure that our visual content aligns with our brand identity and objectives.
Projects you will be involved in include: SMASH! hype videos, SMASH! TV.
As a 3D Artist you are responsible for working on illustrated 3D art projects and some animated projects which would be used for marketing/sponsorship across the year. This may include content that will be published on SMASH! social media platforms including Youtube, Facebook video, and Instagram Reels/IGTV, as well as the SMASH! website and any third party collaborations.
As a 3D Animator you are responsible for bringing to life the SMASH Mascots Skadi and Cyrus and other characters in animated projects. They will be used for marketing/sponsorship across the year. Additionally working to maintain technical and creative requirements for the animation as required by the Creative Director. Content that will be published will be on SMASH! social media platforms including Youtube, Facebook video, and Instagram Reels/IGTV, as well as the SMASH! website and any third party collaborations.
Creative Content Design Lead
As a Creative Content Design Lead you are responsible for managing the Art & Design sub-department, made up of Graphic Designers, Motion Graphic Designers and Illustrators.
Your duties will be coordinating the team and assessing the content briefs for marketing/sponsorship collateral across the year. This includes content that will be published on SMASH! social media platforms including Youtube, Facebook video, and Instagram Reels/IGTV, as well as the SMASH! website and any third party collaborations.
As a 3D Generalist you are responsible for working on 3D art and animation projects which would be used for marketing/sponsorship across the year. This may include content that will be published on SMASH! social media platforms including Youtube, Facebook video, and Instagram Reels/IGTV, as well as the SMASH! website and any third party collaborations.
As a CG Supervisor you are responsible for working on 3D art and animation projects which would be used for marketing/sponsorship across the year. This may include content that will be published on SMASH! social media platforms including Youtube, Facebook video, and Instagram Reels/IGTV, as well as the SMASH! website and any third party collaborations.
People & Culture
Department of People and Culture (DPC) is responsible for looking after volunteers’ wellbeing at SMASH! – from the Staff to the Crew. The department consists of the following sub-departments – Staff Support, Crew Support and Community Engagement.
Staff is responsible for providing timely recruitment support to our Departments in search for on-going volunteer champions known as Staff, as well as supporting our Staff throughout their journey with SMASH!. Crew is responsible for searching for our conventionConvention day support champions known as Crew, as well as kicking off training and social events for our Crew team. Community engagement is responsible for developing solutions to engage with the wider community to promote SMASH!’s values. This role is pivotal to develop training and looking after the community within SMASH!.
Together, the department plays a vital part in managing human resources for SMASH! by providing support and advice, facilitating training, and monitoring the wellbeing of all of SMASH!’s volunteers.
As a Staff Coordinator, you will be a part of SMASH!’s Staff team. Your responsibilities include but are not limited to: staff recruitment, training, and keeping records.
You will bring essential support and assistance to the Head Staff Coordinator within the Department of People and Culture in acquiring, developing, retaining volunteers as well as maintaining up-to-date information of our staff.
Marketing department is responsible for driving revenue for SMASH! by finding an audience for our event and selling tickets to them. We maintain the social media platforms, emails, and the website content by planning and implementing digital campaigns and copywriting. We also liaise with external stakeholders to organise online competitions, pop-up booths, and events.
We’re always looking for creative and self-motivated volunteers to help us create the best SMASH! con. If you’re looking for a career in marketing, joining the SMASH! Marketing team is a great stepping stone to gain real-world experience and advance your career!
Our main responsibilities include:
- Tracking, forecasting and promoting ticket sales regularly
- Consulting on ticket pricing strategy
- Delivering on regular ticket sales targets
- Creating advertising and promotional campaigns to grow audience and converting existing audience to buyers
- Developing and managing a loyal community and adding value for existing audience
- Managing website and email updates to provide current information
- Promoting event content and information from other departments to further above goals
As a Newsletter Editor, you will be responsible for handling and managing the monthly newsletter, including scheduling, content creation, and keeping up with recent trends.
Accounting and Analytics
Accounting and Analytics (AA) team is a support driven department responsible for tracking and facilitating all revenue/expenditure before, during and after the convention as well as predicting and analysing any audience and business trends. By preparing data-driven insights and up-to-date reporting, the AA department aims to drive direction and clarity for SMASH! in both the present and future.
Accounting and Analytics Director
As the Director of the Accounting and Analytics (A&A) team, you will be the key figure in all things related to accounting and numbers for SMASH! You will be advising and executing the financial strategy of the organisation, ensuring the organisation meets its financial targets and legislative obligations as well as overseeing all the financial processes that cover the requirements of the internal departments at SMASH! You will also be overlooking behavioural and attendee data that flow into the organisation, planning for the informative analysis of this information in order to build bigger and better conventions in the future.
Attendee Experience is the foremost department within SMASH!, assisting with the planning and development of ticketing systems and convention wayfinding, as well as providing customer service and problem solving for our customers and ticket holders.
Customer Service Coordinator
As the Customer Experience Coordinator, you will be the helpful face of our Attendee Experience department! We are seeking a highly driven, bubbly customer service superstar who will stop at nothing to ensure our attendees have every question answered.
Programming is one of the largest departments in SMASH! as they manage the curation, planning, and coordination of all our exciting activities and content. From planning new events to creating the programming schedule for the event days, the programming teams play a crucial role to ensure that the SMASH! weekend schedules run successfully and that attendees have awesome things to do.
Our department consists of several teams which include Arts & Crafts, Cosplay, Competitions & Programming Guests, Culture, Gaming, Karaoke, Fan Fiction, Itasha, Maid Cafe, Performances, Panels & Workshops, TCG (Trading Card Games), and Trivia. Each department has at least one Coordinator and an Assistant.
- Art & Crafts
- BJD (Ball-Jointed Dolls)
- Competitions & Programming Guests
- Fan Fiction
- Maid Cafe
- Panel & Workshops
- TCG (Trading Card Games)
The Performances Assistant works alongside the Performances Coordinator on the Performances stage in creating a fun and vibrant stage for idols, bands and dance groups to showcase their talents and skills, and putting on a great show for the attendees at SMASH!!
As a Karaoke Assistant, you will play an integral role in supporting the creation of an environment where attendees can sing to their heart’s content at SMASH!. You will be assisting in overseeing any karaoke related events that may occur at SMASH!, that includes managing working with other departments in Arts and Culture such as the Competitions and Guests department, to create an immersive and unforgettable experience at SMASH!. Your strong organisational skills, and a passion for anime, and especially KARAOKE will contribute to help make Karaoke the true star of the show!
As a Trivia Assistant, you will be responsible for preparing and implementing various trivia events within SMASH!, creating and submitting proposals, training of volunteers and assisting the Coordinator.
Maid Cafe Coordinator (Administration)
As a Coordinator, you are responsible for developing capabilities, delivering services and proactively improving the customer experience. Your attention to detail and dedication ensures Maid Cafés are well represented. The Coordinator (Administration) primarily focuses on inter-department engagement within SMASH!; managing internal stakeholders as well as supporting non-core operations required for success.
Maid Cafe Coordinator (Operations)
As a Coordinator, you are responsible for developing capabilities, delivering services and proactively improving the customer experience. Your attention to detail and dedication ensures Maid Cafés are well represented. The Coordinator (Operations) primarily focuses on implementation activities; the what and how of services delivered to guests.
Maid Cafe Coordinator (Training)
As a Coordinator, you are responsible for developing capabilities, delivering services and proactively improving the customer experience. Your attention to detail and dedication ensures Maid Cafés are well represented. The Coordinator (Training) primarily focuses on education activities; the equipping of maids to perform their best.
Maid Cafe Assistant Coordinator
As an Assistant Coordinator, you are responsible for supporting capabilities, helping service delivery and proactively improving the customer experience. Your attention to detail and dedication ensures Maid Cafés are well represented. The Assistant Coordinator is an individual contributor that has previously demonstrated ability to work within Maid Cafés.
IT is responsible for all the technical issues and matters prior, during, and after the SMASH! convention. Our responsibilities range from managing the internal background and software of the SMASH! website, to on-the-day technical exercises and duties. SMASH! has a number of systems that help make the convention the great success that it is, many of the which have been developed in-house. The IT infrastructure that we manage is the backbone of the convention, as all departments rely on the systems running smoothly and without delay or fault.
The IT department has a flat management structure with all members reporting directly to the IT Director and advising them of the best possible solutions to meet requirements and achieve goals. The team also employs a principle of “You can ask anyone anything anytime for any reason”, meaning no-one can stop you from asking hard and important questions and suggesting new ideas. SMASH! IT is a collaborative environment where all team members are part of developing projects and direction within the department.
As a System Administrator, you will be responsible for ensuring smooth and reliable functionality of our servers, services and networks throughout the year, and for configuration and monitoring of services and networks required during the convention itself.