The Account Coordinator at SMASH! plays a vital role within the Sales and Partnership team, focusing on nurturing and expanding existing relationships with exhibitors and sponsors. As the primary contact for a select group of accounts, you provide personalised customer service and support.

Collaborating with Account Managers, you negotiate contracts, process applications, and identify opportunities for account growth. Your dedication contributes to the success of SMASH! as the ultimate celebration of Japanese pop-culture. Join us in this exciting anime adventure and make SMASH! an unforgettable experience for all!

As the Account Coordinator at SMASH!, you’ll be an essential member of the team, specialising in nurturing existing relationships with our valued exhibitors and sponsors. Your primary focus will be on expanding and enhancing accounts, ensuring their continued success and growth within the convention. With a smaller set of clients to manage, you’ll have the opportunity to provide personalised and exceptional customer service.

Responsibilities include:

1. Develop and maintain strong relationships with a select group of exhibitors and sponsors, understanding their unique needs and preferences.
2. Identify opportunities for account growth and upselling, collaborating closely with Account Managers to implement successful strategies.
3. Provide dedicated customer service to exhibitors, responding to queries, and ensuring their experience leading up to, during, and after the convention is seamless.
4. Assist in processing applications, issuing invoices, and handling administrative tasks related to the assigned accounts.
5. Collaborate with Account Managers and other departments to ensure timely and effective communication with exhibitors, keeping them informed about relevant updates.

ESSENTIAL SKILLS & KNOWLEDGE, EXPERIENCE, QUALIFICATIONS

Strong Communication skills  Ability to communicate in a professional manner.  Ability to work on an individual basis with limited supervision  Attention to detail Time Management skills  Ability to work in a team Contactable on a regular basis via email and phone Strong communication skills Attend meetings, workshops and activities as required Available for convention days in Sydney, Australia

DESIRABLE SKILLS, KNOWLEDGE, EXPERIENCE, QUALIFICATIONS

Previous volunteer or customer service experience Highly motivated and self-sufficient  Customer Service Experience  Event Management Experience

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