Customer Service is a sub-department of Attendee Experience. Customer Service works in tandem with IT to utilise our in-house ticketing system to deliver the best experience for our customers and attendees. The Customer Service department is also the key team responsible for answering enquiries and solving issues that may be presented from the public related to ticket sales.

The Customer Service Assistant will work closely with the Customer Service Coordinator and an additional assistant to answer any enquiries in a timely manner. The core responsibilities include:

• Handling face-to-face and online enquiries in a courteous and professional manner before, during and after the SMASH! convention
• Assisting in general customer service and sales in Pop-Up sales booths prior to the convention
• Aiding in feedback and development of our in-house ticketing systems

The Customer Service Assistant will also help with core Attendee Experience tasks, including:

• General customer service, both prior to and during SMASH!
• Assisting with managing and utilising our in-house ticketing system
• Aid in physical ticket sales both prior to and during SMASH!
• Management of volunteer crew members
• Interdepartmental collaboration

ESSENTIAL SKILLS & KNOWLEDGE, EXPERIENCE, QUALIFICATIONS

English proficiency, both spoken and written Available for set-up/bump prior to, along with the convention weekend itself Reside in or able to travel to Sydney, Australia Easily contactable online or over the phone Available for regular department and cross-department meetings in-person or online Highly motivated Strong proficiency in written and oral communication skills Ability to work in a team-oriented environment with active contributions to discussions Interpersonal skills Open to receiving feedback and coaching Ability to work well under pressure

DESIRABLE SKILLS, KNOWLEDGE, EXPERIENCE, QUALIFICATIONS

Previous customer service experience OR retail experience, either in a professional or voluntary capacity Strong leadership skills Sense of initiative Strong time management skills