Maid Cafe Coordinator (Training)

Maid Cafe Coordinator (Training)

Coordinators develop the capability of Maid Café year round and are accountable for the efficient execution of activities. They are proactive in creating initiatives that improve the customer experience.

The ability and welfare of our household staff are of paramount importance in ensuring a rewarding experience. We are looking for a Coordinator to be responsible for staff engagement and development in the household. Your understanding of maid cafés combined with your communication skills and analytical ability produces staff behaviour that is consistent and to a high standard.

As the Coordinator, you will manage the staff experience with a focus on building the capabilities of our female staff. You will need to be self motivated, personable and an advocate of maid café values. You will be responsible for training and maintaining a knowledge base. You will receive ongoing support and supervision from the Head of Maid Café.


Year round:

  • Develop educational materials and deliver training for household staff
  • Foster strong esprit de corps among the household staff
  • Manage procedures relating to the maid image
  • Advocate maid café characteristics and experience
  • Engage in intake and review of junior household staff
  • In charge of female junior household staff dress, bearing and discipline

On the day of the event:

  • Model exemplar conduct in representing the Maid Café
  • Manage staff dress, bearing and discipline
  • Resolve staff welfare and process escalations
  • Ability to adapt, improvise and overcome challenges
  • Excellent communication and interpersonal skills
  • Three years with SMASH! Maid Café crew or equivalent experience
  • Experience in change management and performing arts
  • Strong knowledge in maid cafés and human-centric thinking

Application Form