Entry Experience is a sub-department of Attendee Experience. It works in tandem with IT and Operations to outline, manage and utilise plans provided by the venue to create suitable ingress and egress for the event, along with queue management planning and the creation of logical and suitable accessibility planning.

Entry Experience also liaise with other departments to organise the layout and printing of necessary signing to assist with wayfinding for our guests on the day. The Entry Experience Assistant is expected to undertake the necessary tasks whilst reporting to the Entry Experience Coordinator, along with the support of the Attendee Experience team to guide you into your new role.

Some of the tasks you may be expected to undertake include:

• Developing an entry plan both online and offline and being the first point of contact related to the Entry Experience
• Develop efficient queue management strategies inside and outside of the convention space, including emergency and overflow planning
• Understanding of accessibility needs and implementing appropriate strategies to ensure accommodation
• Attention to detail with ticketing information
• Assisting with other Attendee Experience departments, such as Customer Service, to plan and participate in Pop-Up sales booths that may operate prior to SMASH!
• Providing answers to any ticketing-related questions that may arise
• Collaborating with all departments to ensure up-to-date details and plans are available as needed
• Assisting with the training and management of volunteer crew members to assist over the SMASH! Weekend
• Development of processes to assist other departments to develop appropriate signage for wayfinding
• Prepare and collaborate with external vendors to facilitate with the creation and printing of signage

The Entry Experience Assistant also assists with the general undertakings of the Attendee Experience team. This includes:

• General customer service, both prior to and during SMASH!
• Assisting with managing and utilising our in-house ticketing system
• Aid in physical ticket sales both prior to and during SMASH!
• Management of volunteer crew members
• Interdepartmental collaboration

ESSENTIAL SKILLS & KNOWLEDGE, EXPERIENCE, QUALIFICATIONS

English proficiency, both spoken and written Available for set-up/bump prior to, along with the convention weekend itself Reside in or able to travel to Sydney, Australia Easily contactable online and over the phone Available for regular department and cross-department meetings in-person or online Strong problem solving skills in a high pressure environment and the ability to think on-the-fly Experience in event planning and/or management, in either a professional or voluntary capacity Ability to think spatially and strategically to create ingress and egress planning Ability to work in a team-oriented environment with active contributions to discussions Interpersonal skills Open to receiving feedback and coaching

DESIRABLE SKILLS, KNOWLEDGE, EXPERIENCE, QUALIFICATIONS

Previous experience in customer service, either professional or voluntary capacity Strong interpersonal and leadership skills Strong time management and planning skills with the ability to work under pressure