The SMASH! Ticketing and Customer Service (T&CS) department is looking for a new Ticketing Systems Assistant who will work hand in hand with the Ticketing Systems Coordinator. As a Ticketing Systems Assistant you will be responsible for the operating and managing the ticket system, passes, training of volunteers and assisting the Coordinator prior, during and after the event. 
The ideal candidate would have excellent customer service skills, works well under a high pressure environment and problem solving skills.

This includes, but is not limited to:

• Testing and managing the ticketing systems such as PSM and Ticketing API.
• Liaising and collaborating with other departments (e.g. IT Department)
• Collaborating with the Marketing department to ensure up-to-date details on the FAQ, PSM and API details
• Ensuring the system functionality are accurate and working for popup booths (e.g. account allocation, pass types, etc.)
• Assisting in the management, training and coordination of our Pop Up Sales Booths throughout the year
• Attention to detail with ticketing information being correct and accurate
• Answering attendee’s queries and questions regards ticketing or general information
• Ensure that all necessary staff are kept up to date with convention details and system updates
• Mentoring and training volunteers by providing assistance and guidelines

To be considered for the role, you must:

• Reside in Sydney, Australia
• Proficiency in written English and a clear and friendly writing style are essential.
• Require availability for both workshop and training days, set up day and both days of the convention
• Be available throughout the year for department meetings and volunteer training
• Easily contactable via Email & Mobile phone
• Ability to work independently and follow the directions from upper management
• Excellent customer service experience and management skills
• Knowledgeable in the use of Google Drive, Gmail and Excel efficiently

Desirable:

• Previous experience in training others, and customer service experience is desirable, but not necessary.
• Experience using Confluence and Slack
• Experience in IT is a plus but not necessary as training will be provided.

Application Form